Crash on startup

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khfos
Posts: 1
Joined: Thu Jul 23, 2020 8:56 am

Crash on startup

Post by khfos »

Hello,

some of our customers can't start our application. The bug-report they sent to us contains only the following information:

Code: Select all

A breakpoint has been reached.

Module: libcef.dll
Code: 80000003 (EXCEPTION_BREAKPOINT)
Address: 11F0C22A (0258C22A).


[11F0C22A] libcef.IsSandboxedProcess
[1150A52E] libcef.cef_string_utf16_to_upper [114E0B93] libcef.cef_string_utf16_to_upper [74F96357] KERNEL32.BaseThreadInitThunk
Unfortunately we can not reproduce this error and we don't know where is the problem and how to fix it.
Do you have any ideas?

We use Delphi Rio. The libcef.dll has version 79.1.36.0.

Thanks in advance
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salvadordf
Posts: 2987
Joined: Thu Feb 02, 2017 12:24 pm
Location: Spain
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Re: Crash on startup

Post by salvadordf »

Judging by that report I can't tell what's going on.

Perhaps there's a hardware incompatibility with Chromium and those users need to run the app with GlobalCEFApp.EnableGPU set to FALSE.

It would be helpful if you could send those users some kind of a "system checker" application to create a more detailed report which includes a CEF log in verbose mode.

Another possibility : Are those users running the application from a local network drive?
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